Retries, data ownership and duplicate prevention belong in the original scope.
Choose a source of truth
Before connecting two platforms, decide which one owns each record and how changes move between them. An order, customer or inventory item needs stable identifiers. Document what happens when updates arrive in a different order or two systems disagree.
Design for uncertain outcomes
A timeout does not always mean a request failed. The receiving system may have completed the change before the connection was interrupted. Use idempotency where the destination supports it, retain a record of requests and verify outcomes before retrying consequential operations.
Make exceptions visible
Decide which errors can be retried and which require a person. Capture enough context to investigate without logging secrets or unnecessary personal data. A dashboard is useful only if someone is responsible for reviewing it and knows how to resolve the exception.
Test with real operational cases
Include missing fields, duplicate events, delayed responses and unavailable dependencies. Agree how the system recovers and how records are reconciled. Testing only the successful path leaves the business to discover the difficult cases after launch.
Scope the operating model
Include monitoring, documentation, ownership and change management in the proposal. The goal is not just a connection that works today; it is a workflow your team can understand and keep running.
Prepared with AI assistance; technical references checked against the documentation linked above. These are planning considerations, not a guarantee of project results.
Discuss a related projectBack to insights